Q-Service is IT Services Management solution, developed on Microsoft CRM 2011 online and on-premise, as a platform to create, schedule, monitor and report on IT works performed by Managed Service Providers (MSP), IT hardware repair centre, system builders and Independent Software Vendors (ISV).
Q-Service is a process based software solution designed to conform to international standards such as ITIL and MOF (Microsoft Operations Framework) and as such the whole case resolution process is monitored to comply with the customer’s SLA (Service Level Agreement). Incidents are either reported manually, converted from incoming support emails, submitted via Microsoft Customer Portal for Dynamics CRM 2011, or from incoming alert Emails generated by Remote Monitoring and Management (RMM) software such as Kaseya, GFI-Max, N-Able, Lab-Tech and others.
Case manager assigns jobs (Activities) to CSR (Customer Service Representatives) to be performed remotely, onsite, in-house or as helpdesk services. CSR reports back to case manager on time spent and works performed to resolve the issue raised by the customer. Resolved cases are invoiced in accordance to the customer’s SLA, Q-Service invoices are integrated with accounting software like QuickBooks.
With our modular approach, each customer can purchase only the modules they need and only the required number of licenses.
The current available modules are:
||Incidents management and customers invoicing|
| GFI-MAX Sync
||Sync between GFI MAX & Microsoft CRM 2011|
| LabTech Sync
||Sync between LabTech & Microsoft CRM 2011|
| N-Able Sync
||Sync between N-Central & Microsoft CRM 2011|
| QB Sync
||CRM integration with QuickBooks|
||Timesheet and employee bonus system|
While each module is a standalone CRM solution they are fully integrated when more than one module is installed.
Each module is purchased with LIFE TIME free upgrade and free Email support !